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PrestaShop is one of the best ecommerce platforms for your business. The major advantage of online stores over physical stores is that they can easily — and inexpensively — run 24 hours a day and 7 days a week. Your potential customers can basically shop from your site whenever and wherever they want!
The question is “Do you have the capability to fix your site if ever something bad happens?” We’re talking about module bugs, theme bugs, platform bugs, and technical issues. Failing to fix any issue that may affect the user experience of your site visitors can lead to:
- Thousands of lost customers
- A significant decline in sales
- Lower conversion rates
- Decreasing site traffic
- Diminishing brand loyalty and reputation
No need to worry if you’re a fellow programmer or developer — you won’t need any help anyway (well, maybe a little). But what if you’ve never wrote a single line of code in your life? Where will you get PrestaShop help?
Where to Get Help for Your PrestaShop Site
If you know nothing about building websites or writing code, you have no choice but to get PrestaShop help from a third party. Think about it. Every minute your site becomes unusable or filled with bugs, you lose at least one potential customer to your competitors.
Here are the different ways to get help for your site:
1. Search Google
Ah! The ever-reliable search engine where we get most of the answers we’re looking for. Searching solutions to your problem may be the first thing to pop in mind. Well, basically since it’s free and reliable.
You may find some fixes here but finding a solution to the latest bugs and issues is nearly impossible. But if you ever find a solution to an old bug, you’ll have to do it on your own. This may work for you but a single mistake could ruin your whole site (forcing you to hire someone anyway) since you’re no expert…
2. PrestaShop Forum
Another great way to fix your site is to head straight to the PrestaShop forum. You may get a number of decent answers here and you could search the whole forum for common issues that have already been resolved. If you see none, you’ll have to start a post and hope for a quick reply though.
Yet if you’re no expert, you risk screwing up your site’s code. This is another option that forces you to fix bugs and issues yourself. Still, it may work for some.
3. PrestaShop Support Packages
Now, this is an option that’s not free but you get help from a certified expert. Getting support from PrestaShop itself may seem like a good idea but, due to the large number of customers the platform handles, you’ll get less than what you pay for.
These support packages have a lot of limitations, such as a limit to the number of support hours you can use. Additionally, you can expect slow responses and experts that won’t go the extra mile. They have too much in their hands that they can only commit a small portion of their time to their clients.
4. A Reliable PrestaShop Certified Agency
Agencies certified by PrestaShop are composed of experts with years of experience in troubleshooting issues and know the platform by heart. There are a lot of advantages in hiring a reliable PrestaShop certified agency, such as:
- No limited hours of support per month
- Custom modules, modifications, and graphic modifications
- Perks that will help you save a lot of cash
- Experts that are more than willing to go the extra mile for you
Need Help? Sign Up for a PrestaShop Support Plan Today!
Dh42 is a reliable PrestaShop certified agency that has years of experience in solving problems of ecommerce sites. We have helped more than 50 stores launch while also supporting dozens of stores.
Once you become our client, we’ll commit our time and effort to make sure you site runs perfectly 24/7. Have a look at our PrestaShop Support Plans today!
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